1. Introduction

Melbourne Wonderland Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth).

2. What Information We Collect

• Name, phone number, and email address.
• Booking and payment details.
• Information relating to children, such as age or participation details.
• Emergency contact details.
• Signed waiver and consent forms.
• Incident or accident reports.
• CCTV footage within the Venue.
• Any other information you provide to us.

3. How We Collect Information

• When you make a booking, online or in person.
• When you complete a waiver or form.
• When you enter our Venue, including via CCTV recording.
• When you communicate with us by email, phone, or in person.

4. Purpose of Collection

• Managing bookings and providing services.
• Ensuring the safety of participants and visitors.
• Administering waivers and participation records.
• Responding to incidents or accidents.
• Complying with legal and regulatory obligations.
• Improving our services and customer experience.

5. CCTV Surveillance

Our Venue is monitored by CCTV for safety, security, and incident investigation purposes.

By entering the Venue, you acknowledge and consent to being recorded by CCTV.

6. Disclosure of Information

We may disclose your personal information to:

• Service providers, for example booking platforms and IT systems.
• Insurers and legal advisers, in the event of incidents or claims.
• Government or regulatory authorities where required by law.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically or in physical form.

8. Access and Correction

You may request access to or correction of your personal information by contacting us using the contact details below.

9. Children's Privacy

We may collect personal information relating to children through their parent or guardian.

Parents/guardians are responsible for providing consent and ensuring the accuracy of information provided.

10. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be available at our Venue and/or on our website.